SERVICE REQUEST FORM
PREVENTATIVE MAINTENANCE
TECHNICAL SUPPORT & CNC REPAIR OF MOST MAJOR BRANDS
12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE
Our Guarantee! We fix it or the labor is FREE!
CNC MACHINE TOOL TROUBLESHOOTING & REPAIR
Supporting All Major Brands With Fanuc, Fadal, Milltronics & Haas Controls Fanuc Robotics Programming, Re-Programming, Re-Purposing
STANDARD RATES
During Normal Business Hours (Mon~Fri 8:00 am ~ 5:00 pm)$95/hr (travel) / $145/hr (on-site) + hotel & meals (only if overnight travel is necessary); no mileage charge
6 SYSTEM CHECKS / 50-POINTS OF INSPECTION TURNING CENTERS MACHINING CENTERS BORING MILLS BRIDGE & GANTRY MILLS
CNC MACHINE TOOL SERVICES
Rotary Tables Bar Feeders Automation Tool & Part Probes Machine Relocation Fanuc Operator Training Fanuc Robotics Installation, Integration, Re-Purposing, Programming
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HOW IT WORKS
Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager. Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync. RazorSync sends initial automated email to customer confirming the request for service. Service Manager assigns or RazorSync automatically assigns closest field technician. RazorSync sends automated email to customer that request has been assigned. Service Technician responds “in route” via mobile app. RazorSync sends automated email to customer with an ETA. Upon arrival, technician responds “arrived” via mobile app. RazorSync sends automated email to customer advising arrival of service technician. Upon completion, technician meets with customer who reviews and signs off on the work. RazorSync sends automated email to customer upon completion with an attached service report. All information is recorded in the machine’s service history for future needs.
BRANDS WE SERVICE
Bridgeport, Chevalier, Cincinnati Milacron, Citizen, Clausing, Daewoo, Doosan, Dah-Lih, Dmc, Fadal, Fanuc, Fanuc Robotics, Femco, Fryer, Ganesh, Giddings & Lewis, Gisholt, Goodway, Haas Hankook, Hardinge, Harrison, Heidenhain, Hessapp, Hitachi Seiki, Hnk, Honor-Seiki, Hwacheon, Hyundai, Hyundai-Kia, Hyundai-Wia, Johnford, Kingston, Kira, Kia, Kitamura, Kuraki, Lagun, Leadwell, Leblond, Matsuura, Mazak, Mazatrol, Mighty, Milltronics, Millwright, Mitsubishi, Mitsui-Seiki, Miyano, Monarch, Mori-Seiki, Nakamura, Niigata, Nomura, Okk, Okuma, Osp, O-M, Omax, Quickmill, Samsung, Sharp, Siemens, Smec, SMTCL, Snk, Summit, Sunfirm, Supermax, Supertec, Tai-Takisawa, Takamaz, Takisawa, Takumi, Tongtai, Tong-Tai, Topper, Tos, Toshiba, Toyoda, Trevisan, Tsugami, Vanguard, Victor, Viper, Visionwide, Wasino, Yama-Seiki, Yang, Ycm, Ymt, You-Ji, Billor, Mcdowell, Campat, Apollo, Stellar, Tech Cnc, Billor Mcdowell, Stellar Machinery Service, Apollo Machine Tool Services, Texas Express Cnc Machine Tool Service
SERVICE REQUEST FORM
PREVENTATIVE MAINTENANCE