When a CNC machine goes down, Hillary Machinery provides CNC machine repair, troubleshooting and field service to help manufacturers identify problems, minimize downtime and get equipment back into production. Our experienced service team supports most major CNC machine tool brands and control systems with telephone technical support and on-site field service.
Our service organization includes 10 service technicians with more than 200 years of combined experience. Before dispatching a technician, we first attempt telephone troubleshooting and technical support whenever practical. If the problem cannot be resolved remotely, the appropriate field technician can be assigned for on-site diagnosis and repair.
CNC Machine Troubleshooting & Repair
Hillary Machinery technicians troubleshoot and repair CNC machine tools including turning centers, CNC lathes, vertical and horizontal machining centers, boring mills, bridge mills and other manufacturing equipment. Our technicians work to identify the cause of machine faults and restore reliable operation rather than simply addressing the immediate symptom.
CNC Control & Electrical Troubleshooting
Modern CNC machine repair often requires experience with the machine control, electrical systems, servo systems and machine interfaces. Hillary Machinery provides technical support for machines equipped with FANUC and other widely used CNC control systems, along with troubleshooting of machine electrical and control-related problems.
Mechanical CNC Machine Repair
Machine-tool problems are not always electrical. Our field service capabilities also include troubleshooting and repair of mechanical machine systems, spindles, tool changers, rotary tables, bar feeders, probes and related machine components.
Telephone Technical Support Before Dispatch
Not every machine problem requires an immediate service visit. Hillary Machinery first attempts telephone technical support when appropriate, helping customers identify alarms, operating conditions and potential causes of the problem.
When the issue cannot be resolved remotely, a service request can be assigned to a field technician for on-site troubleshooting and repair.
On-Site CNC Field Service
Hillary Machinery provides on-site CNC field service throughout our service territory. Our service-management process coordinates the service request, technician assignment, customer communication, field visit and service documentation so customers have visibility throughout the repair process.
Our Service Guarantee
We Fix It or the Labor is FREE!
How Our CNC Machine Service Process Works
1. Request Service
Contact Hillary Machinery or submit a service request with the machine manufacturer, model, serial number, CNC control, alarm information and a description of the problem.
2. Telephone Technical Support
Our service team first attempts telephone troubleshooting when appropriate. If the problem can be resolved remotely, you may be able to avoid an unnecessary field service visit.
3. Service Ticket & Technician Assignment
If on-site service is required, a service ticket is created and an appropriate field technician is assigned based on the machine, problem and location.
4. Confirmation & ETA
Customers receive service-request confirmation and communication regarding technician assignment and estimated arrival time.
5. On-Site Diagnosis & Repair
The technician performs on-site CNC troubleshooting, diagnosis and repair and communicates findings and repair requirements with the customer.
6. Customer Review & Service Report
Upon completion, the work is reviewed with the customer and a service report documents the work performed.
7. Machine Service History
Service information is retained in the machine's service history to provide useful information for future troubleshooting, maintenance and repair needs.
Machine Tool Brands We Service
Hillary Machinery technicians have experience servicing a wide range of CNC machine tools and manufacturing equipment from major manufacturers. Because machine configuration, age, CNC control and parts availability vary, contact our service team with your machine manufacturer, model, serial number, CNC control and current problem so we can determine the appropriate support.
FANUC Robotics Service & Support
Our technical capabilities extend beyond CNC machine tools. As a FANUC Authorized Systems Integrator, Hillary Machinery also supports industrial robotic applications including robot programming, reprogramming, repurposing, installation and integration.
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CNC Preventative Maintenance
Machine repair addresses problems after they occur. A structured CNC preventative maintenance program can help identify developing issues before they result in unexpected downtime. Hillary Machinery provides machine-tool inspections and preventative maintenance for manufacturers that want to improve equipment reliability and plan maintenance proactively.
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Need CNC Machine Repair?
For the fastest response, provide as much information as possible about the machine and problem when submitting your request. Include the manufacturer, model, serial number, CNC control, alarm information and a description of the problem whenever available.
See What Manufacturers Say About Hillary Machinery Service
Read customer reviews about Hillary Machinery's CNC machine tool service, repair, technical support, responsiveness and field service technicians.
Read Hillary Machinery Customer Service ReviewsFor additional technical support, preventative maintenance, applications assistance and replacement parts, visit our CNC Machine Tool Service & Support page.
Need CNC machine replacement parts? Visit our CNC Machine Replacement Parts page for replacement components, machine-tool parts and parts assistance.