SERVICE REQUEST FORM

PREVENTATIVE MAINTENANCE


METROLOGY SERVICES, TECHNICAL SUPPORT & CNC REPAIR OF MOST MAJOR BRANDS


12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE


Our Guarantee! We fix it or the labor is FREE!


CNC MACHINE TOOL TROUBLESHOOTING & REPAIR

  • SUPPORTING ALL MAJOR BRANDS WITH FANUC, HEIDENHAIN, MITSUBISHI, MAZATROL, OSP, FADAL, MILLTRONICS & HAAS CONTROLS
  • MAJOR COMPONENT REPAIR/EXCHANGE FOR G&L, CINCINNATI, K&T, AND WARNER SWASEY
  • FANUC ROBOTICS TROUBLESHOOTING & REPAIR


STANDARD RATES

  • DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM)
  • $95/HR (TRAVEL) / $145/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY)
  • NO MILEAGE CHARGE


CNC MACHINE TOOL 6x50 PREVENTATIVE MAINTENANCE PLAN

  • 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION
  • TURNING CENTERS
  • MACHINING CENTERS
  • BORING MILLS
  • BRIDGE & GANTRY MILLS

CNC MACHINE TOOL SERVICES / METROLOGY

  • Rotary Tables
  • Bar Feeders
  • Automation
  • Tool & Part Probes
  • Control Retrofit
  • Machine Rebuild
  • Machine Certification
  • Machine Relocation
  • Fanuc Operator Training
  • METROLOGY / Ball Bar Testing
  • METROLOGY / Laser Calibration
  • Fanuc Robotics Installation, Integration, and Programming


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HOW IT WORKS

  1. Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
  2. Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
  3. RazorSync sends initial automated email to customer confirming the request for service.
  4. Service Manager assigns or RazorSync automatically assigns closest field technician.
  5. RazorSync sends automated email to customer that request has been assigned.
  6. Service Technician responds “in route” via mobile app.
  7. RazorSync sends automated email to customer with an ETA.
  8. Upon arrival, technician responds “arrived” via mobile app.
  9. RazorSync sends automated email to customer advising arrival of service technician.
  10. Upon completion, technician meets with customer who reviews and signs off on the work.
  11. RazorSync sends automated email to customer upon completion with an attached service report.
  12. All information is recorded in the machine’s service history for future needs.


BRANDS WE SERVICE

BRIDGEPORT, CHEVALIER, CINCINNATI MILACRON, CITIZEN, CLAUSING, DAEWOO, DOOSAN, DAH-LIH, DMC, FADAL, FANUC, FANUC ROBOTICS, FEMCO, FRYER, GANESH, GIDDINGS & LEWIS, GISHOLT, GOODWAY, HANKOOK, HARDINGE, HARRISON, HEIDENHAIN, HESSAPP, HITACHI SEIKI, HNK, HONOR-SEIKI, HWACHEON, HYUNDAI, HYUNDAI-KIA, HYUNDAI-WIA, JOHNFORD, KINGSTON, KIRA, KIA, KITAMURA, KURAKI, LAGUN, LEADWELL, LEBLOND, MATSUURA, MAZAK, MAZATROL, MIGHTY, MILLTRONICS, MILLWRIGHT, MITSUBISHI, MITSUI-SEIKI, MIYANO, MONARCH, MORI-SEIKI, NAKAMURA, NIIGATA, NOMURA, OKK, OKUMA, OSP, O-M, OMAX, QUICKMILL, SAMSUNG, SHARP, SIEMENS, SMEC, SMTCL, SNK, SUMMIT, SUNFIRM, SUPERMAX, SUPERTEC, TAI-TAKISAWA, TAKAMAZ, TAKISAWA, TAKUMI, TONGTAI, TONG-TAI, TOPPER, TOS, TOSHIBA, TOYODA, TREVISAN, TSUGAMI, VANGUARD, VICTOR, VIPER, VISIONWIDE, WASINO, YAMA-SEIKI, YANG, YCM, YMT, YOU-JI, BILLOR, MCDOWELL, CAMPAT, APOLLO, STELLAR, TECH CNC, Billor McDowell, Stellar Machinery Service, Apollo Machine Tool Services, Texas Express CNC Machine Tool Service

SERVICE REQUEST FORM

PREVENTATIVE MAINTENANCE