SERVICE REQUEST FORM
TECHNICAL SUPPORT & CNC REPAIR OF MOST MAJOR BRANDS
12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE
Our Guarantee! We fix it or the labor is FREE!
CNC MACHINE TOOL TROUBLESHOOTING & REPAIR
- Supporting All Major Brands With Fanuc, Fadal, Milltronics & Haas Controls
- Fanuc Robotics Programming, Re-Programming, Re-Purposing
During Normal Business Hours (Mon~Fri 8:00 am ~ 5:00 pm)$95/hr (travel) / $145/hr (on-site) + hotel & meals (only if overnight travel is necessary); no mileage charge
- 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION
- TURNING CENTERS
- MACHINING CENTERS
- BORING MILLS
- BRIDGE & GANTRY MILLS
CNC MACHINE TOOL SERVICES
- Rotary Tables
- Bar Feeders
- Tool & Part Probes
- Machine Relocation
- Fanuc Operator Training
- Fanuc Robotics Installation, Integration, Re-Purposing, Programming
HOW IT WORKS
- Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
- Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
- RazorSync sends initial automated email to customer confirming the request for service.
- Service Manager assigns or RazorSync automatically assigns closest field technician.
- RazorSync sends automated email to customer that request has been assigned.
- Service Technician responds “in route” via mobile app.
- RazorSync sends automated email to customer with an ETA.
- Upon arrival, technician responds “arrived” via mobile app.
- RazorSync sends automated email to customer advising arrival of service technician.
- Upon completion, technician meets with customer who reviews and signs off on the work.
- RazorSync sends automated email to customer upon completion with an attached service report.
- All information is recorded in the machine’s service history for future needs.
BRANDS WE SERVICE
Bridgeport, Chevalier, Cincinnati Milacron, Citizen, Clausing, Daewoo, Doosan, Dah-Lih, Dmc, Fadal, Fanuc, Fanuc Robotics, Femco, Fryer, Ganesh, Giddings & Lewis, Gisholt, Goodway, Haas Hankook, Hardinge, Harrison, Heidenhain, Hessapp, Hitachi Seiki, Hnk, Honor-Seiki, Hwacheon, Hyundai, Hyundai-Kia, Hyundai-Wia, Johnford, Kingston, Kira, Kia, Kitamura, Kuraki, Lagun, Leadwell, Leblond, Matsuura, Mazak, Mazatrol, Mighty, Milltronics, Millwright, Mitsubishi, Mitsui-Seiki, Miyano, Monarch, Mori-Seiki, Nakamura, Niigata, Nomura, Okk, Okuma, Osp, O-M, Omax, Quickmill, Samsung, Sharp, Siemens, Smec, SMTCL, Snk, Summit, Sunfirm, Supermax, Supertec, Tai-Takisawa, Takamaz, Takisawa, Takumi, Tongtai, Tong-Tai, Topper, Tos, Toshiba, Toyoda, Trevisan, Tsugami, Vanguard, Victor, Viper, Visionwide, Wasino, Yama-Seiki, Yang, Ycm, Ymt, You-Ji, Billor, Mcdowell, Campat, Apollo, Stellar, Tech Cnc, Billor Mcdowell, Stellar Machinery Service, Apollo Machine Tool Services, Texas Express Cnc Machine Tool Service
SERVICE REQUEST FORM