Request CNC Machine Tool Service

Need help with a CNC machine? Submit a CNC machine tool service request to Hillary Machinery for repair, troubleshooting, preventative maintenance or technical support. Providing complete machine and problem information helps our service team identify the right technician and respond more efficiently.

Before submitting your request, please have the following information available whenever possible:

• Machine manufacturer
• Machine model
• Machine serial number
• Equipment type and year
• CNC control manufacturer and model
• Alarm numbers or error messages
• Description of the problem
• When the problem began
• Whether the machine is currently down
• Any recent machine, tooling, electrical or operating changes

What Happens After You Submit a Service Request?

Hillary Machinery reviews the information provided and first determines whether the issue may be addressed through telephone technical support. When on-site service is required, the request can be assigned to an appropriate field technician based on the machine, problem and location.

Our service organization includes 10 service technicians with more than 200 years of combined experience, supporting CNC machine tools and manufacturing equipment throughout our service region.

Need Immediate CNC Repair or Troubleshooting?

For machine-down situations, include the exact alarm number, control type, machine model and serial number in your request whenever possible. Detailed information can help our service team begin troubleshooting before a technician arrives.

Learn More About CNC Machine Repair & Field Service →

Preventative Maintenance Requests

You can also use this service request process to ask about CNC preventative maintenance, machine inspections and scheduled maintenance programs designed to help identify developing issues before they result in unexpected downtime.

Explore CNC Preventative Maintenance →

Replacement Parts

If your request is primarily for a replacement machine component rather than field service, visit our dedicated parts page to submit your machine and part information.

Request CNC Machine Replacement Parts →

Our Service Guarantee

We fix it or the labor is FREE!

Submit Your CNC Service Request

Complete the service request form below with as much machine information as possible. Providing the manufacturer, model, serial number, equipment type and year helps our service team identify the appropriate technical resources for your equipment.

In the Message field, please include the CNC control manufacturer and model, alarm numbers or error messages, a description of the problem, when the problem began and whether the machine is currently down. If the problem followed a recent repair, crash, power event or other change, please include that information as well.

Hillary Machinery services most major CNC machine tool brands and control systems. If you are unsure whether we support your equipment, submit the machine manufacturer, model and control information and our service team can review it.

For additional technical support, preventative maintenance, applications assistance and replacement parts, visit our CNC Machine Tool Service & Support page.