Hillary Machinery Customer Service Reviews

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Fantastic service and help!

Everyone we deal with at Hillary has been wonderful.

Working with Mark Garner is a pleasure. He's extremely knowledgeable and adept at troubleshooting. He's not only professional and courteous, he's also personable and conscientious. He's a credit to your organization.

Work completed in a timely manner.

This business has gone above and beyond my expectations. I've dealt with all personalities and levels of service. I can say without a doubt in my mind that the products, support and service that Hillary Machinery provides shines above many of the best.

They worked with the manufacturer and were able to repair the machine at no charge to us. We are very appreciative to Hillary Machinery for standing behind us and getting this taken care of in an expedient manner at no charge.

I look forward to working with Hillary Machinery Inc. more as we keep growing as a company and we really like all the support Hillary gives us, not only on training but also on any questions that come up. Your team is very fast to respond.

Great communication, quick response and fantastic service. All I can ask for, which is why we will continue to use Hillary for our service needs.

Hands down the best service we are getting from any company out there. This will weigh deeply into future machine purchases.

Rapid response time and knowledgeable technician. I can't ask for more than that. Service is 5 stars.

I have had the opportunity to purchase two new CNC mills from Hillary Machinery. Each time the customer service was very prompt in any situation. Mike Bachman is very knowledgeable in the industry and cares about the customers' results.

Everything was completed satisfactorily and within our expected time frame.

Quick response. Work completed in a timely manner. Professional & courteous. Very satisfied.

There has never been a time in the past 11 years I have done business with Hillary that they haven't been right on time with repairs. Thank you for all of your support over the years and thank you Troy for helping us get on the map!

Quick response, work completed in a timely manner, professional & courteous. Somewhat satisfied.

Thank you. I checked with my team in the Houston facility and the machine is making chips. Thanks for your support!!

Yes, we are very satisfied with service that was done. The technician Josh Giddens was very professional and right to the point.

WERE HERE IN ONE DAY AND HAD US BACK UP WITHIN AN HOUR. GREAT JOB!

Great service and communication from the technician and management. Will definitely be calling for any future repairs!!

This company has great service with individuals that have a wide range of knowledge in industrial machinery. When there is an issue with a machine they will figure it out.

Hillary Machinery has done an excellent job providing great customer service as well as cost-effective pricing for our business.

Everything was wonderful and we will be using you for all our service needs in the future. I do need to get the PM schedule for our Bossier City, LA CNC when you have time.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Thank you for your prompt service from start to finish. It was greatly appreciated!

Great service! The transaction of my new machine was smooth and the guys at Hillary were always there for any questions I had. I will be buying more machines from Hillary in the future and highly recommend!

My machine got problem for tool changer and coolant thru spindle. The engineer from Hillary came in and fix the problem quick and easy, save me lot of time and money!

Perfect A for the service. Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

We are always happy with Hillary Service!

These guys always deliver. We have purchased two machines from Randon and every promise he has made has been backed up by their entire team. We feel very secure knowing they are backing us up with the right equipment and excellent customer support.

Mark and his group of personnel are awesome. Took care of our needs to get our CNC up and running again. I will use your company again. Scale from 1 to 10, I will give your team 100%.

First of all I want to thank you for your fast response on having a technician out here. He did a great job and also a great guy.

Everything was completed satisfactorily and within our expected time frame.

Great service! Their technicians were attentive to my questions and on task. Very professional.

Quick response, work completed in a timely manner, professional & courteous.

Josh did a great job and we didn't have a significant down time. Excellent work!

Your response to our request was fast and efficient. The advice from Josh and Brandon will help us to tackle future similar problems. We have our equipment running without significant down time.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied. Great job, done promptly. Thanks!

Don is a real asset to your company. I always feel very comfortable with him taking care of our service. It's been a pleasure working with all of you over the past several years.

Hillary Machinery is by far among the best industrial distributors in the Texas, Louisiana, Arkansas, Oklahoma region. True professionals!

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Very satisfied.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

It was a FADAL VMC15XT. The service was great! The first guy did not complete the service but the next guy did a super job. Thanks for your immediate response.

Service and time frame was great. No issues at this time.

The service Hillary provided was done to our satisfaction. A work order was created and when the part arrived Jason Gaines, who always does an outstanding job, got to us and repaired the machine.

We used Hillary Machinery services. Fantastic job, service was fast and will be setting up an account with them.

The service has been very prompt. I would recommend Hillary Machinery for any of your machining needs.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Brandon did a great job and everything is going well.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Brandon did a great job. It was something we have been trying to get fixed for a long time and he was able to accomplish it.

Fantastic customer service! You guys worked us into their schedule when no one else could and got us up and running in no time. With the end-of-the-year push every minute counts and I am extremely happy with how soon your team got us back online.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Everything was completed satisfactorily and within our expected time frame.

Yes sir, Brandon did an excellent job.

Yes. Everything was completed to our satisfaction and within our expected time frame.

HILLARY MACHINERY has been a great service company to work with. Knowledgeable and reliable technicians who take their time to diagnose the problem and then proceed to do a great job performing the necessary repairs.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Got here fast & took care of our problems.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Very satisfied. Quick response. Professional & courteous.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Thanks very much for getting the job done for me yesterday. Your guy was very professional and got the job done pretty quick. Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Brandon was very professional and will be welcome back in my shop at anytime. In fact, if I call for service again it would be greatly appreciated if he is the one you send out. I will definitely call Hillary for any future service needs.

The work was done efficiently and to our satisfaction. Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Your service team did excellent work and were very professional. It took a little while to get new cables in. The cables came at 10:30 to 11:00 a.m. and the service guys came within 1 hour to start on the machine. We do appreciate it. Thanks.

Prompt service, very knowledgeable people. Shaun was very pleasant and a nice guy. Will use again, no question.

Hi, I am completely satisfied with your service. Thank you so much. Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Very professional and courteous.

They have been great to deal with and very responsive to our needs. Looking forward to dealing with them. Chris and Mark have gone above and beyond what you can expect!

We recently had a machine out of service and Hillary was able to track down a replacement machine the same day. They were able to help us plan the delivery timeline for the replacement machine. They are knowledgeable about equipment.

Quick response; work completed in a timely manner; professional & courteous. Very satisfied.

Quick response; work completed in a timely manner; professional & courteous. Very satisfied.

The service men always do us a great job!

Thanks for all the help getting new machine up and going. Look forward to more in the future. Very knowledgeable service technicians.

I just can't say enough about Hillary Machinery and the excellent support we always get. Truly y'all help me do my job and look good doing it. Your help is so valuable to our company and to me personally.

Service tech was top notch! We were running half speed on one machine and completely down on another after poor response from the factory. Hillary sent in his own tech within 2 days. Service tech was excellent; he had both machines running at 100%.

Very professional service tech! Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

They know what they are doing and have great customer skills. They took care of my needs. I would recommend them to anyone.

Excellent machines with outstanding dealer support. Great strides have been taken for improving service in recent years.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Once again your service was terrific. I would tell anyone I know about your wonderful staff in both sales and service.

Thank you very much for the follow-up!! The service tech Josh was a great help and in addition Mark also offered support over the phone. We are well pleased with Hillary Machinery.

Thanks for always asking about our service calls. You all run a terrific operation and are very helpful. The Toyoda service call was excellent and a huge help. Thank you again for helping us on our equipment so diligently.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

We have been doing business with Hillary Machinery for several years now. Always a pleasure to work with their friendly and professional staff.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

Great job with the install. Great response time after we set the machine and had it wired.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

No issues remaining with HPS-120. Tony is definitely an asset to Gamma Aerospace.

Highly educated staff with excellent customer service. Highly recommend for machine tools and machine sales.

You guys were great. And very quick. We here at QT appreciate the help and response.

Came in as scheduled and did the work. Described what problem they found and the solution.

Quick response, work completed in a timely manner, professional & courteous. Very satisfied.

We are very pleased with the service we received.

Great service and very professional staff.

Job well done. Thank you.