Smart CNC Machine Tools
WE SERVICE A-LOT OF SMART MACHINE TOOLS ONCE THEY ARE OUT OF WARRANTY, AND IT'S INCREASING. WE KNOW YOURS IS GOING TO NEED MORE SERVICE & REPAIR RESOURCES THAN WHAT IS CURENTLY AVAILABLE. WHEN YOU NEED HELP, WE ARE HERE TO GET YOU RUNNING & KEEP YOU RUNNING
CNC MACHINE TOOL TROUBLESHOOTING & REPAIR
- Supporting All Major Brands Including Smart with Fanuc, Fadal, Milltronics & Haas Controls
- Fanuc Robotics Programming, Re-Programming, Re-Purposing
STANDARD RATES
During Normal Business Hours (Mon~Fri 8:00 am ~ 5:00 pm) $115/hr (travel) / $165/hr (on-site) + hotel & meals (only if overnight travel is necessary); no mileage charge
CNC MACHINE TOOL 6x50 PREVENTATIVE MAINTENANCE PLAN
- 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION
- TURNING CENTERS
- MACHINING CENTERS
- BORING MILLS
- BRIDGE & GANTRY MILLS
CNC MACHINE TOOL SERVICES
- Rotary Tables
- Bar Feeders
- Automation
- Tool & Part Probes
- Machine Relocation
- Fanuc Operator Training
- Fanuc Robotics Installation, Integration, Re-Purposing, Programming
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HOW IT WORKS
- Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
- Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
- RazorSync sends initial automated email to customer confirming the request for service.
- Service Manager assigns or RazorSync automatically assigns closest field technician.
- RazorSync sends automated email to customer that request has been assigned.
- Service Technician responds “in route” via mobile app.
- RazorSync sends automated email to customer with an ETA.
- Upon arrival, technician responds “arrived” via mobile app.
- RazorSync sends automated email to customer advising arrival of service technician.
- Upon completion, technician meets with customer who reviews and signs off on the work.
- RazorSync sends automated email to customer upon completion with an attached service report.
- All information is recorded in the machine’s service history for future needs.